REFUND POLICY

1.1. This Refund Policy ("Policy") defines the conditions, terms, and procedure for refunding funds to Users when using the MineGuard service on the website https://mineguard.pro/ ("Website").

1.1.1. The owner of the Website and the person providing services is Individual Entrepreneur Kulichenko Olga Nikolaevna, IIN 770530400037, business activity notification No. KZ89UWQ05650293 ("Operator").

1.2. This Policy is an integral part of the Public Offer posted on the Website.

1.3. The Policy has been developed in accordance with the Civil Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Consumer Protection."

2.1. The Operator's services include providing computing capacity for traffic filtering and DDoS protection.

2.2. The service is considered fully rendered from the moment the User is provided with the technical capability to use the Website's functionality (access to the control panel and activation of filtering), pursuant to Article 35 of the RK Law "On Consumer Protection."

3.1. Refund of funds is possible exclusively in the following cases:

• 3.1.1. Technical impossibility: inability to provide the service due to the Operator's fault (extended technical failures of more than 48 consecutive hours), if confirmed by the Operator's technical support service.

• 3.1.2. Erroneous payment, as well as repeated charge for the same Service within one transactional session (double charge), arising from a technical malfunction of the Website or payment system. In this case, the refund is made upon the Operator's confirmation of excess crediting of funds. The User must provide a bank statement or electronic receipt confirming the double charge. If the double charge occurred due to the fault of the User's issuing bank, the Operator assists in providing the necessary data; however, the actual refund/transaction cancellation is governed by the rules of the respective bank.

• 3.1.3. Early termination: if the User refuses services that have not yet been actually provided.

4.1. Refunds are not made if:

• 4.1.1. The User violated the terms of the Offer, resulting in account blocking.
• 4.1.2. Subjective assessment of the User regarding actually rendered services ("I didn't like it," "the server shut down," "players don't come").
• 4.1.3. The User did not use the paid service for reasons beyond the Operator's control.

5.1. When refunding for an unused period (subclause 3.1.3 of the Policy), the refund amount is calculated as follows:

5.2. Actually incurred expenses of the Contractor include, among others:

• bank and payment aggregator commissions;
• cost of server and network capacity rental used to protect the Customer's server;
• other expenses directly related to the provision of Services.

6.1. To process a refund, the User must send a request to the email address support@mineguard.pro. Subject line: Refund.

6.2. The letter must include:

• Account data for User identification.
• Reason for refund.
• Transaction data (payment ID, date, amount).
• Screenshot of payment receipt.

6.3. Application review period: up to 10 (ten) business days.

7.1. Refund of funds is made using the same method and to the same details from which payment was made.

7.2. The time for crediting funds to the User's account depends on the issuing bank and payment system.