Support

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Frequently Asked Questions

The binding speed depends on your domain registrar. On Cloudflare changes are applied instantly. Most popular registrars take 5 minutes to 1 hour. In rare cases full DNS propagation may take 24-48 hours.

Use dnslookup.online — enter your domain and verify the A record or CNAME points to MineGuard.

We use multi-layered protection: connection behavior analysis, intelligent bot detection, rate limiting, country/ASN filtering, and Captcha verification.

Yes, we filter attacks at L3 and L4 levels. Volumetric attacks, UDP/TCP floods are blocked at our infrastructure.

Our filtering servers are located in Germany (Frankfurt) and Russia (Moscow). Free plans are served through the Netherlands, paid plans through Germany. Russia routing is available as an additional option.

No. We only charge for valid (clean) traffic. All DDoS traffic is filtered and not counted.

Contact support via Discord or Telegram. Describe the situation in detail. Attach server logs.

Average response time during business hours is 15-30 minutes. Discord and Telegram are usually faster.

Average response time: 15-30 minutes